MathLiveRefunds within 14 days
Ask within 14 days of a payment and we'll refund it in full, as long as you've used fewer than 50 scans since that payment. This covers lifetime access and the latest monthly payment. The scan count is shown on your account page.
To ask, email [email protected] with the email you sign in with and the payment reference from your account page or the receipt Polar emailed you. Refunds are made through Polar, our payment partner, back to the card you paid with, usually within a few days.
After a refund, the scans or access it paid for are removed from your account.
Outside these limits
If the scanner stopped working for you or something else went wrong, write to us anyway. We look at every request and are happy to make things right.
Cancelling a monthly plan
Cancel anytime on your billing page under Manage in Polar. Nothing more is charged, and you keep unlimited scans until the end of the month you paid for. A plan started through PayPal before we moved to Polar is cancelled in PayPal under Automatic payments. If you were charged for a month you didn't mean to keep, ask within 14 days for a refund of that payment, on the same terms.